Terms and Conditions

At Strategic Tiling, we are committed to delivering reliable, long-lasting results using high-quality materials, attention to detail, and industry-standard application methods. We value the confidence our customers place in our services and strive to uphold that trust by offering a formal, extended service warranty in addition to your automatic rights under consumer law.

Your Rights Under Australian Consumer Law

Our services are provided in accordance with the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL). This means you are entitled to certain non-excludable guarantees, including the right to a refund, replacement, repair, or compensation in the event of a major service failure or defect, as well as the right to have minor issues resolved in a reasonable timeframe.

These rights apply independently of any express or additional warranty provided by Strategic Tiling. Nothing in this document limits or restricts your consumer rights under Australian law.

Strategic Tiling Extended Warranty – Full Shower Regrout Services Only

This extended warranty is offered only on full shower regrouting services carried out by Strategic Tiling within Australia. Partial regrouts, isolated tile patching, silicone-only services, and maintenance or repair work are not covered under this warranty.

1. 10-Year Waterproof Grout Warranty

Strategic Tiling warrants that the grout applied during a full regrouting service will remain watertight and waterproof for a period of ten (10) years commencing from the documented date of service completion as shown on the invoice or final work order.

In the event that the grout applied during the regrouting process becomes non-waterproof due to failure of application or defective grout material (excluding all external factors), Strategic Tiling will, at our absolute and sole discretion:

– Carry out necessary rectification works limited to the affected area(s),

– Conduct a partial or complete regrouting of the originally serviced area using an equivalent grout type,

– Or offer a refund equal to the original cost of the service (as invoiced).

This warranty applies only where the grout is determined by Strategic Tiling to no longer provide a waterproof barrier under standard domestic conditions. The determination of whether a fault is covered under this warranty lies solely with Strategic Tiling or its authorised assessor, based on inspection and submitted documentation.

2. Submitting a Warranty Claim

To lodge a formal claim under this extended warranty, the following steps must be taken:

Step 1 – Initial Contact

Customers must notify Strategic Tiling in writing or by phone as soon as possible following the discovery of an issue they believe to be covered under this warranty.

Contact Details:

• Phone: 0487 435 725
• Email: strategictiling@mail.com

Step 2 – Provide Required Documentation

You will be required to submit:

– The name of the customer and job address,

– A copy of the invoice or receipt evidencing full payment,

– Detailed photographs clearly showing the area of concern,

– A written description of the issue and when it was first noticed.

Failure to provide the above information may result in delays or the claim being denied. Step 3 – Inspection and Outcome

Strategic Tiling will arrange a site inspection, or in some cases request further evidence or testing. If the issue is determined to fall under this warranty, Strategic Tiling will proceed with repairs or issue a refund as outlined in Clause 1.

If the issue is found not to be covered, the customer may be charged a call-out or service fee in accordance with our current rates.

Please note: Claims submitted outside the ten (10) year window from the service date will not be accepted under any circumstances, regardless of the issue or timing of discovery.

3. Warranty Conditions, Limitations and Exclusions

This warranty is offered in good faith and applies strictly under the following conditions. It does not override your consumer rights but outlines the limitations of Strategic Tiling’s liability for voluntary extended protection:

3.1 Non-Transferability

This warranty is valid only for the original property owner or client who engaged Strategic Tiling and is strictly linked to the specific address where the original service was carried out. This warranty is not transferrable under any circumstance, including but not limited to change of ownership, leasing, management, or resale of the property.

3.2 Automatic Voiding of Warranty

This extended warranty shall be rendered null, void, and of no further force or effect in any instance where, whether prior to or following the completion of services, any of the following circumstances are determined by Strategic Tiling (at its sole and unfettered discretion) to have occurred, contributed to, or otherwise compromised the service outcome:

– Any alteration, tampering, repair, removal, modification, or attempted rectification of any section, component, or element of the regrouted area by any person, contractor, company, or third party other than a duly authorised representative of Strategic Tiling;

– Any form of structural instability, shifting, subsidence, settlement, foundational movement, latent defect, construction fault, or ingress of moisture originating from sources internal or external to the subject property; – The use of chemical agents, acidic solutions, oxidising cleaners, or abrasive implements, whether mechanical or manual;

– Insufficient ventilation, prolonged moisture exposure, or chronic condensation;

– Plumbing failures including leaking tapware, burst pipes, defective drainage, or failed waterproofing membranes not installed by Strategic Tiling;

– The existence of any known, suspected, or pre-existing moisture or waterproofing failure within the

substrate, wall cavity, or adjacent areas at the time of service. Strategic Tiling may proceed with grout-related works on the express understanding that this warranty shall not apply to any issues resulting from prior water damage;

– Any adverse environmental condition or catastrophic event beyond the control of Strategic Tiling.

3.3 Exclusions

This warranty does not cover:

– Silicone sealing or joints where only silicone was applied;

– Any job that is not a full shower regrout;

– Grout discolouration, ageing, surface mould, or aesthetic issues;

– Colour or texture mismatch in repairs;

– Incidental damage to surrounding structures;

– Consequential losses such as accommodation costs or insurance excesses.

3.4 A Shower Base Regrout Warranty

A separate warranty may be offered for shower base-only regrouting services, subject to the discretion of Strategic Tiling. Where such a warranty is provided, the warranty period and scope of coverage will be clearly stated on the quotation or invoice at the time of booking. This warranty is not automatic and will only apply where expressly confirmed in writing by Strategic Tiling.

3.5 Limitation of Liability

Strategic Tiling’s total liability under this extended warranty is strictly limited to the amount originally paid for the service.

4. Additional Notes and Acceptance

– All warranty work must be carried out by Strategic Tiling or an authorised subcontractor. – This warranty is governed by the laws of Victoria, Australia.

– By engaging Strategic Tiling, you agree to these terms.

– Strategic Tiling reserves the right to update these terms at any time.